Integrations and Add-Ons

Email Integration

The Email Integration add-on ($50/month) lets individual users connect their Gmail or Outlook inbox to Vilulia, enabling two-way email sync with automatic case association and thread tracking. Once connected, case-related emails are linked to the relevant case record. Vilulia also provides 29 pre-built email templates for common case communications. This is separate from the platform's outgoing notification system, which requires no setup.

What you'll learn

How to connect Gmail or Outlook to your Vilulia account
What happens automatically after your email is connected
How multiple email accounts are handled
Permissions Vilulia requests from Google and Microsoft

Gmail setup

Go to Settings → Email and click Connect Gmail.
You are redirected to Google. Sign in to the Gmail account you want to connect.
Google asks you to authorize Vilulia to read and send email. Vilulia requests gmail.readonly, gmail.send, and gmail.modify (to label messages synced to cases). Click Allow.
You are returned to Vilulia. Your Gmail account is saved as a connected email account.

Outlook / Microsoft 365 setup

Go to Settings → Email and click Connect Outlook.
You are redirected to Microsoft. Sign in to your Microsoft account.
Microsoft asks for permission to read and send email and read your profile. Vilulia requests Mail.Read, Mail.Send, and User.Read. Click Accept.
You are returned to Vilulia. Your Outlook account is saved as a connected email account.

What syncs automatically

On first connection, Vilulia performs a full sync of email threads from the last 30 days. After the initial sync, incremental syncs run every 15 minutes, fetching only new messages since the last sync timestamp. Case-related threads are associated with the relevant case record automatically.

Multiple email accounts

A single Vilulia user can connect multiple email accounts (for example, a Gmail account and a Microsoft 365 account). Vilulia identifies accounts by the combination of user ID and email address, updating an existing connection rather than creating a duplicate if the same address is reconnected.

Access token security

OAuth access tokens for connected email accounts are encrypted at rest before being stored. This applies to both Gmail and Outlook connections.

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