Mediation

Client Portal and Magic Links

Vilulia's client portal gives dispute parties secure, self-service access to their case without requiring them to create a Vilulia account or set a password. Access is granted via a magic link — a time-limited URL sent to the party's email address, valid for 7 days. Through the portal, parties can view case status, upload documents, send messages, and e-sign settlement agreements.

What you'll learn

How magic-link access works for parties
What parties can do in the client portal
How to send a magic link to a party
Plan requirements for client portal access

How magic links work

Parties reach the portal by clicking the link emailed to them. When staff send a party their portal link from the case detail page, Vilulia generates a magic link containing a signed JWT that expires after 7 days. The party clicks the link in their email and is authenticated directly — no account or password is created. The token is scoped to a single case, so a party can only access the case they were invited to. The link can be used multiple times within the 7-day window. After 7 days the token expires; a fresh link can be resent at any time from the Portal Access panel in the case sidebar.

What parties can do in the portal

Within the client portal, a party can:

View the current case status and key dates
Upload documents relevant to their case
Send and receive messages with the mediator (main channel only)
Review and e-sign the settlement agreement when it is ready
Join scheduled video sessions

Parties cannot view other parties' caucus messages, access AI tools, or modify case settings.

Sending a magic link

From within a case, open the Portal Access panel in the case sidebar and click Send Linknext to the party you want to give access. Vilulia sends the magic link to the party's email address. You can resend the link at any time with Resend Link on the same panel. Portal access can also be revoked from this panel if needed.

Plan requirements

The client portal is available as an add-on on all tiers — Starter, Professional, and Enterprise. It is not included by default in any base plan. The add-on also enables theparty_messaging feature, which allows parties to send messages through the portal and unlocks real-time chat for Starter-tier tenants that would not otherwise have it.

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