Last Updated: January 27, 2026
These Terms of Service (“Terms”) are a binding agreement between you (“Customer,” “you,” or “your”) and Vilulia LLC (“Vilulia,” “we,” “us,” or “our”). These Terms govern your access to and use of Vilulia’s websites, applications, software, APIs, AI-enabled features, and related services (collectively, the “Services”). If you are using the Services on behalf of an entity, you represent that you have authority to bind that entity.
Vilulia provides software tools that support alternative dispute resolution workflows (including mediation and arbitration), such as case management, communications, document management, analytics, and AI-assisted drafting and summarization tools. The Services may change over time.
Vilulia is not a law firm and does not provide legal advice. Vilulia is not a medical provider and does not provide medical advice. The Services (including AI outputs) are provided for informational and productivity purposes only. You are solely responsible for reviewing, validating, and using any outputs from the Services, and for obtaining professional advice as needed.
Certain Services require a paid subscription. Fees are charged in advance per the plan you select and are non-refundable except as required by law or expressly stated in an Order Form signed by Vilulia. Unless otherwise stated, prices exclude taxes, levies, duties, and similar governmental assessments. You are responsible for all applicable taxes, except taxes on our income.
Some features may be offered as add-ons or usage-based services (for example: training module, additional storage, video conferencing integration, HIPAA tiers, SMS notifications, blockchain anchoring, premium support, or API overages). If you enable or purchase such features, you agree to pay the applicable fees. Unless otherwise agreed in writing, the following fee schedule may apply:
Add-on availability and fees may vary by plan and may be updated with reasonable notice, unless fixed in an Order Form.
The Services may be subject to plan-specific or system-wide limits (for example: number of cases, storage, AI requests, API calls, concurrent sessions, or message volume). We may enforce limits through throttling, rate limiting, restricting features, or other technical measures. You agree not to circumvent limits, including through automation, account pooling, credential sharing, or other methods.
You will not (and will not permit any third party to):
You retain ownership of Customer Content. You grant Vilulia a limited license to host, process, transmit, and display Customer Content solely to provide, secure, and support the Services and as otherwise permitted by these Terms and the DPA (if applicable).
AI outputs may be inaccurate, incomplete, or inappropriate for your use case. You are solely responsible for validating outputs before relying on them, including where outputs may affect legal rights, obligations, or outcomes. You are responsible for ensuring that use of AI features complies with applicable law and professional obligations (including confidentiality rules and duties of competence).
If enabled, the Services may write limited metadata (typically cryptographic hashes and transaction metadata) to a public blockchain network to provide integrity proofs. Blockchains are public and immutable; you should not submit sensitive content for blockchain recording. Transaction fees and third-party provider costs may apply. Blockchain features are provided “as available” and may be subject to rate limits or outages.
Vilulia offers an optional SMS Notifications Program that allows users to receive text messages related to their use of the Services. By opting in to the Vilulia SMS Notifications Program, you consent to receive automated text messages at the phone number you provide. These messages may include: account verification codes, mediation session reminders, case activity updates, document review alerts, and payment reminders.
Message frequency varies based on your case activity, typically 2-10 messages per month. Message and data rates may apply. Your carrier may charge standard messaging fees.
You may opt out at any time by replying STOP to any message or by disabling SMS notifications in your account settings. Reply HELP for assistance or contact support@vilulia.com. Opting out of SMS will not affect your account or access to the Services.
SMS notifications are provided for convenience only. Vilulia and mobile carriers are not liable for delayed, undelivered, or misdirected messages. You are responsible for maintaining accurate contact information in your account. SMS notifications do not replace your obligation to monitor your account and respond to case deadlines.
If you use payment features (including settlement payments), transactions may be facilitated by third-party payment processors (such as Stripe, including Stripe Connect). You agree to the payment processor’s terms as applicable. Vilulia is not a bank and does not hold customer funds except as facilitated by the processor.
Where the Services support settlement payments between parties, Vilulia may charge a platform fee (for example, 3.5% of the transaction amount) as disclosed in the Services or Order Form. Processor fees (e.g., Stripe processing fees) are separate and may be charged by the processor in addition to Vilulia’s platform fee.
Processor fee schedules (such as card processing rates) are set by the processor and may change; you should review the processor’s pricing directly.
Each party may receive confidential information of the other (“Confidential Information”). The receiving party will protect Confidential Information using reasonable care and will use it only as permitted under these Terms.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content and the Services. However, no method of transmission or storage is completely secure. You acknowledge that you use the Services at your own risk and are responsible for implementing appropriate safeguards on your side (including user access controls, MFA, and endpoint security).
If you are a Covered Entity or Business Associate under HIPAA and you will use the Services to create, receive, maintain, or transmit Protected Health Information (“PHI”), you must enter into a Business Associate Agreement (“BAA”) with Vilulia before uploading PHI. If no BAA is executed, you agree not to upload PHI to the Services.
We may suspend or terminate your access (and any user accounts) if: (a) you violate these Terms, (b) your use poses a security, operational, legal, or reputational risk, (c) we are required to do so by law, or (d) you fail to pay fees when due. Where practicable, we will provide notice and an opportunity to cure, but we may act immediately if necessary to protect the Services or others.
You acknowledge that excessive usage, circumvention of usage limits, automated scraping, unauthorized API access, or other abusive conduct may cause significant operational, security, and reputational harm to Vilulia. If you engage in such conduct, you agree to reimburse Vilulia for reasonable, documented costs incurred to investigate, mitigate, and remediate the abuse (including third-party costs and reasonable professional fees). Where permitted by law and agreed by the parties in an Order Form, additional liquidated damages may apply.
The Services, including all software, workflows, AI features, documentation, and trademarks, are owned by Vilulia or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted, no rights are granted to you.
If you provide feedback or suggestions, you grant Vilulia a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without obligation to you.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILULIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VILULIA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILULIA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
You will defend, indemnify, and hold harmless Vilulia and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Content, (b) your use of the Services, (c) violation of these Terms, or (d) violation of law.
This section does not apply where an Order Form signed by Vilulia expressly provides a different dispute resolution process.
Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Vilulia (collectively, “Disputes”) will be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Fairfax County, Virginia, unless the parties agree otherwise in writing.
Class Action Waiver: You and Vilulia agree that Disputes must be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws principles.
We may update these Terms from time to time. Updated Terms become effective when posted or as otherwise stated. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance.
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Our legal team is here to help with any questions.