Mediation

Chat and Caucus Rooms

Vilulia Mediate includes real-time text chat within each case, giving mediators and parties a structured space to communicate without exchanging personal email addresses. In addition to the shared case chat, mediators can create private caucus rooms — confidential spaces where the mediator can communicate with one party at a time, out of sight of the other. Video caucus (breakout) rooms are also available for in-person-style private sessions.

What you'll learn

How case chat works and who can participate
What a caucus room is and when to use one
How to start a video caucus session
How chat messages feed into AI priority analysis

Case chat

Every mediation case has a shared chat room. The mediator and all parties with portal access can send and receive messages here. Messages are timestamped and stored on the case record. All case chat history is available to the mediator and is used as input for the AI Priority Analysis tool when it runs.

Caucus rooms

A caucus room is a private channel between the mediator and a single party. Other parties cannot see caucus room messages. Mediators create a caucus room from within the case and select which party is included. Caucus rooms are useful for exploring a party's real settlement priorities, sharing a proposal before presenting it jointly, or addressing sensitive issues without the other party present.

Video caucus

For video-based private sessions, Vilulia supports breakout rooms within a scheduled video session. Breakout rooms use the same Daily.co video infrastructure as main sessions and include AI transcription, screen sharing, and in-session chat. The transcript from any video session — including caucus breakouts — is automatically saved to the case file when the session ends. Video conferencing is available as an add-on on Starter ($50/month) and included on Enterprise.

AI Priority Analysis and chat

The AI Priority Analysis tool reads all case documents and chat messages — including caucus room messages — to surface each party's stated and inferred priorities. Running Priority Analysis requires at least one document or chat message to exist on the case.

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