Support
Getting Help
Vilulia offers several ways to get help when you need it. Whether you have a question about a feature, need to report a bug, or want to check on a billing issue, the support system is designed to connect you with the right resources quickly.
Support channels
- In-app support tickets: open the support page from the help icon in the bottom-right corner of any screen, then click Create Ticket. This is the fastest way to reach the support team.
- Knowledge base: from the same support page, click Knowledge Base to search help articles covering common questions, feature guides, and troubleshooting steps.
- Email: send a message to support@vilulia.com. Emails are converted into support tickets automatically.
Submitting a support ticket
From the support page, click Create Ticket. You will be asked to fill in the following:
- Subject: a short summary of your issue.
- Category: choose the category that best fits your request. Options include Technical Support, Billing, Sales, and General.
- Priority: Low, Medium, High, or Urgent.
- Message: describe your issue in detail, including steps to reproduce the problem if applicable.
Click Submit Ticket to send your request. You can optionally attach screenshots to help illustrate the issue.
Tracking your tickets
After submitting a ticket, you can view its status at any time from the support page under My Tickets. Each ticket shows its current priority, category, and status. You can add follow-up comments, and you will receive notifications by email and in the app when the support team responds.
Bug reports
When you submit a bug report, Vilulia automatically captures diagnostic information including your browser, operating system, and screen dimensions. This data is sent alongside your message to the engineering team and triggers an alert in the internal operations channel. You do not need to gather this information manually.
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