Support
Knowledge Base
The Vilulia knowledge base is a searchable library of help articles covering features, workflows, integrations, and common questions. Articles are written and maintained by the Vilulia team and updated with each release.
Accessing the knowledge base
From the support page, click Knowledge Base. You can reach the support page by clicking the help icon in the bottom-right corner of any screen. The knowledge base shows article categories in a sidebar and includes a search bar at the top. The knowledge base is also available on the marketing website at vilulia.com/support.
Browsing by category
Articles are organized into categories shown in the left sidebar, including Getting Started, Mediation, Arbitration, Compliance & Security, Blockchain Verification, Integrations & Add-Ons, Account & Billing, Troubleshooting, and FAQs. Each category shows the number of articles it contains. Click a category to filter the article list.
Searching for articles
Use the search bar at the top of the knowledge base to find articles by keyword. Search covers article titles and full content, so you can search for specific terms like "DocuSign" or "dark mode" to find relevant results.
Popular articles
The support page also shows a Popular Articles section with the most frequently viewed help articles. This is a quick way to find answers to the most common questions.
Article feedback
Each article includes a "Was this helpful?" prompt at the bottom with thumbs-up and thumbs-down buttons. Your feedback helps the team identify articles that need improvement and prioritize new content.
Related articles
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