Getting Started
Inviting Your Team
Organization admins can invite mediators, arbitrators, case managers, and viewers to join your Vilulia account. Invited users receive an email with a link to set up their account. The number of users you can invite depends on your plan's seat limit.
What you'll learn
- Who can send invitations (admins only)
- How to invite a team member and assign a role
- How long invitation links remain valid
- What happens when you exceed your plan's seat limit
Who can invite users
Only users with the tenant_admin role can invite new team members. Mediators, arbitrators, case managers, and viewers cannot send invitations.
How to send an invitation
From the Vilulia admin panel, navigate to Settings → Team and click Invite Member. You will be prompted for the following:
- Email address (required) — the invitee's work email.
- Role (optional, default:
mediator) — choose from mediator, arbitrator, case_manager, or viewer. - First and last name (optional) — pre-fills the invitee's profile.
After submitting, Vilulia sends the invitee an email with a link to /accept-invite?token=.... The invitee clicks the link, sets a password, and their account is activated within your organization.
Invitation expiry
Invitation links expire after 7 days. If an invitee does not accept within that window, you will need to resend the invitation from the Team settings page.
Seat limits
Each plan tier has a maximum number of users. If your invitation would exceed that limit, the invite will be rejected. To add more users, upgrade your plan or contact your account manager. Current limits: Starter — 3 users; Professional — 10 users; Enterprise — unlimited.
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