Integrations and Add-Ons

Slack Integration

The Slack integration delivers case notifications to a Slack channel of your choice and enables slash commands so your team can check case status, assign cases, and search from within Slack. Individual team members can also link their Vilulia account to their Slack user to receive direct messages for cases assigned to them. There is one Slack workspace connection per Vilulia organization.

What you'll learn

How to connect a Slack workspace to Vilulia
Which notifications are sent by default
How to use the /vilulia slash commands
How individual users link their accounts for direct messages

Setup steps

Go to Settings → Integrations and click Connect Slack.
You are redirected to Slack. Sign in to your Slack workspace.
Slack shows the permissions Vilulia is requesting (see below) and asks you to select the channel where notifications should be posted.
Click Allow. You are returned to Vilulia with the connection active.

Permissions requested

channels:read — see your channel list
channels:write — invite the Vilulia bot into channels
chat:write and chat:write.public — post messages as the Vilulia bot
commands — enable /vilulia slash commands
files:write — upload documents to Slack
users:read and users:read.email — match Vilulia users to Slack users for DM notifications
incoming-webhook — post to the selected channel automatically

Notifications sent by default

After setup, Vilulia sends the following notifications to the connected channel:

New case created
Case assigned to a mediator
Settlement agreement generated
E-signature completed
Invoice paid

You can adjust which notification types are enabled after setup from Settings → Integrations → Slack.

Slash commands

With the /vilulia slash command enabled in your workspace:

/vilulia status [case-id] — check the current status of a case
/vilulia assign [case-id] [user] — assign a case to a team member
/vilulia search [query] — search cases by keyword

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