Integrations and Add-Ons
Conflict Navigator
Conflict Navigator is a pre-case intake and triage add-on. Organizations embed a portal link into their HR site, intranet, or employee handbook. Anonymous respondents describe their situation through a guided conversation, and the Navigator asks targeted follow-up questions to recommend the most appropriate resolution pathway. No account is required for respondents.
What you'll learn
- How the Navigator works from the respondent's perspective
- How to configure and launch a Navigator portal
- Which pathways the Navigator can recommend
- How sessions convert to Vilulia cases
- Pricing and usage tracking
How it works
- An admin configures the Navigator: welcome message, available pathways, session limits, branding, and an optional access code.
- The organization distributes the portal link. Respondents open it in any browser with no login or account creation required.
- The respondent describes their situation. The Navigator asks targeted follow-up questions to gather relevant context.
- Based on the conversation, the Navigator recommends one of the configured resolution pathways (see below).
- A professional intake summary is generated and stored. If the recommended pathway is mediation or arbitration and case auto-creation is enabled, a Vilulia case is opened automatically.
Resolution pathways
Admins select which pathways are available for their organization. The Navigator will only recommend pathways that have been enabled. Available pathways are:
- Self-resolution: guidance for handling the situation independently
- Manager discussion: recommended when a direct conversation is appropriate
- HR engagement: routes to internal HR resources or contacts
- Mediation: structured third-party facilitation
- Arbitration: binding third-party adjudication
- Formal complaint: initiates a formal internal complaint process
Case auto-creation
When the Navigator recommends mediation or arbitration, it can automatically open a case in Vilulia. This is configured per portal. You can also require a human review step before the case is created. The intake summary generated during the session is attached to the case as the initial filing document.
Admin configuration
Go to Settings → Add-Ons → Conflict Navigator to create and manage portals. Each portal has its own configuration:
- Welcome message: displayed at the start of each session
- System prompt override: customize the Navigator's persona and focus area
- Max exchanges per session: default is 8, adjustable per portal
- Available pathways: enable only the pathways relevant to your organization
- Case creation settings: auto-create cases, require review, or disable entirely
- Branding: upload a logo and set primary/accent colors to match your organization
- Access code: require a passcode to restrict portal access to employees or members
Pricing
Conflict Navigator is available as an add-on on Starter and Professional plans. Sessions are counted per completed conversation.
| Add-on tier | Monthly fee | Included sessions | Overage rate |
|---|---|---|---|
| Starter | $79/mo | 50 sessions | $1.50 per additional session |
| Professional | $199/mo | 200 sessions | $1.25 per additional session |
To add Conflict Navigator to your plan, go to Settings → Billing → Add-Ons.
Usage tracking
Session counts and token usage are visible from Settings → Add-Ons → Conflict Navigator → Usage. The dashboard shows daily session volume and a running total for the current billing period. Overage charges are reported to Stripe at the end of each billing cycle and appear on the next invoice.
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